- All in-stock orders received by 3:00 PM EST (GMT - 5), Monday - Friday, will be processed and shipped that same business day. Orders received after 3:00 P.M. EST, or on Saturday or Sunday, will ship the following business day. All orders will ship via the method selected during checkout. Any alternative shipping service must be specified and confirmed upon order placement.
- All backordered items will be shipped as soon as they become available, and we will keep you advised by e-mail.
- Please note, weekends and major holidays are not included in transit times unless specified by the selected service type.
- Please be sure to supply a physical street address. Otherwise, delivery will be delayed.
- Any incorrect address information resulting in an address correction charge will be charged directly to the customer's credit card.
- ProTravelGear.com, and it's parent company Outside the Box, Inc., reserve the right to charge applicable handling costs to orders that are deemed by the Carrier as oversized or overweight or that requires more than one shipping container. As well, should any service fees or shipping upgrades be required for remote locations as determined by our chosen Carrier, fulfillment of your order may be delayed or canceled prior to receiving payment of the difference of those shipping amounts. If any such a fee is applicable, notification will be issued prior to shipment, and shall be enforced at the discretion of ProTravelGear.com.
- Orders paid for via PayPal or Google® Checkout may experience delays in fulfillment due to order processing times as determined by the respective payment processing company. Orders will not be shipped until payment in-full has been verified and captured. We reserve the right to delay or deny fulfillment and/or require additional identification for orders paid for by and through with Google® Checkout that we deem as possibly fraudulent and/or if payment is delayed.
Free Shipping
We are making your shopping experience even better by offering FREE Shipping! Receive free Standard shipping when you order $75 or more. Or, receive free shipping to all APO/FPO destinations.
This offer applies to shipping and handling expenses on purchases of $75 or more of qualifying items shipped within the continental U.S. Additional fees may be associated with Standard shipping service to Hawaii and Alaska; as well as U.S. Protectorates, such as Puerto Rico, Guam, and the US Virgin Islands.
International:
All International Shipment will be shipped via FedEx International Priority or International Economy. For this reason PO Boxes will not be accepted as a valid shipping destination. Transit times are typically between 1-3 days, barring unexpected delays in customs. Duties and taxes are applicable to all international orders and are not included in the quoted shipping price. The customer is responsible for any and all tax and duty charges assessed by their local government agencies. Any tax and duty charges incurred from an undelivered shipment will be immediately charged to the card used at purchase.
To help determine the approximate amount for duties, please contact your local department of commerce. If you have a FedEx account you may access a duties and tax estimator at www.fedex.com under the international tab.
APO/FPO:
If you are shipping to an APO/FPO address, you may place the order direct on our site. The United States Postal Service is the only available carrier, and we are able to cater to the specific arrangements associated with APO and FPO shipping.
For all shipping inquires please contact us at: shipping@protravelgear.com, 1-704-583-1100.
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- Refunds are eligible if the item(s) is returned within 30 days from product receipt.
- The below return procedure must be followed. If an item is returned without adhering to the return procedure, a 40% restocking fee may be assessed.
- Any item returned will be accepted only if that item is in its original condition, and is returned with all associated parts and packaging.
- The customer is responsible for all shipping costs associated with the return of an item for refund. COD shipments will not be accepted.
- Refund payments will be issued via the same method used at the time of purchase, unless otherwise expressly designated by ProTravelGear.com.
- Some products may not be eligible for refund due to the product's hygienic characteristics. Typically, this is isolated to products that are edible, disposable, interact with bodily fluids, or are toiletry items. If you wish to confirm a product's return eligibility please contact us, rma@protravelgear.com.
- Any item returned without a RMA will be assessed a 40% restocking fee.
Return Procedure:
In order to return an item, a return merchandise authorization (RMA) number must be requested and assigned. Please email us or call 1-704-583-1100 to receive your RMA number. When requesting a RMA please state why you bought the item and why you wish to return it. After a RMA has been issued, please ship the item(s) to the address below no later than 30 days from the date the item(s) were received. The RMA # will be valid for no more than 15 Days. Include the item(s) being returned, all associated parts and packaging, a copy of your invoice/packing slip, and a short explanation of return. Ship all returns via a traceable shipping service (i.e. FedEx, UPS, DHL). If USPS is preferred, a form of delivery confirmation or tracking should be used. ProTravelGear.com, or its parent company Outside the Box, Inc., is not responsible for shipments lost or damaged by the returnee’s chosen carrier. Please allow 1-2 weeks from receipt of returned item for the refund to post to your account.
ProTravelGear.com Returns Dept.
RMA number
10809 Southern Loop Blvd
Unit 1
Pineville, NC 28134
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- We will be happy to replace any defective item for no cost. If you contact us at the email below, we will send you a replacement along with a return to sender label so you may ship the defective unit back to us.
- If you are not sure whether or not your product is defective, please contact our customer service department with your questions customerservice@protravelgear.com, 1-704-583-1100.
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We proudly accept the following major credit cards for online purchases: Visa, Mastercard, American Express, Discover, Diner's Club. We also accept Google® Checkout and PayPal online payment solutions.
We can accommodate payment via certified bank drafts, money orders, wire transfers, and on rare occasions, personal checks, for offline purchases.
Please contact us at customerservice@protravelgear.com for inquiries regarding payment or to receive instruction for offline payments.
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Agreement:
Other than as specifically provided in any separate formal purchase agreement between you and ProTravelGear.com, these terms and conditions (this "Agreement") apply to all of your online purchases from the website at www.protravelgear.com (the "Site") and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s), which is subject to additional or altered terms and conditions, will be null and void, unless otherwise agreed to in a written agreement signed by both you and an authorized representative of ProTravelGear.com.
Acceptance:
By purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon ProTravelGear.com until accepted by ProTravelGear.com. We reserve the right to refuse service to anyone. ProTravelGear.com will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.
Pricing:
ProTravelGear.com reserves the right to change prices, product descriptions, and availability without notice. We reserve the right to deny advertised prices that are printed without our consent, misprinted, or outdated by more than 30 days from publication date.
Availability:
Because prices, product descriptions, colors, sizes, models, types, strengths, and availability can change quickly, ProTravelGear.com does not warrant the accuracy or completeness of the information provided on the Site. To confirm the availability of the item and/or option choice, please contact a customer service representative by phone or via email at customerservice@protravelgear.com prior to placing your order.
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