Return Policy

  • Refunds are eligible if the item(s) is returned within 30 days from product receipt.


  • The below return procedure must be followed. If an item is returned without adhering to the return procedure, a 40% restocking fee may be assessed.


  • Any item returned will be accepted only if that item is in its original condition, and is returned with all associated parts and packaging.


  • The customer is responsible for all shipping costs associated with the return of an item for refund. COD shipments will not be accepted.


  • Some products may not be eligible for refund due to the product's hygienic characteristics. Typically, this is isolated to products that are edible, disposable, interact with bodily fluids, or are toiletry items. If you wish to confirm a product's return eligibility please contact us, rma@protravelgear.com.


  • Any item returned without a RMA will be assessed a 40% restocking fee.


    • Return Procedure:
    In order to return an item, a return merchandise authorization (RMA) number must be requested and assigned. Please email us or call 1-704-583-1100 to receive your RMA number. When requesting a RMA please state why you bought the item and why you wish to return it. After a RMA has been issued, please ship the item(s) to the address below no later than 30 days from the date the item(s) were received. The RMA # will be valid for no more than 15 Days. Include the item(s) being returned, all associated parts and packaging, a copy of your invoice/packing slip, and a short explanation of return. Ship all returns via a traceable shipping service (i.e. FedEx, UPS, DHL). If USPS is preferred, a form of delivery confirmation or tracking should be used. ProTravelGear.com, or its parent company Outside the Box, Inc., is not responsible for shipments lost or damaged by the returnee's chosen carrier. Please allow 1-2 weeks from receipt of returned item for the refund to post to your account.

    ProTravelGear.com Returns Dept.
    RMA number
    10809 Southern Loop Blvd
    Unit 1
    Pineville, NC 28134

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