We pride ourselves on making the finest outdoor hats and travel clothing in the world and treating our clients in the fairest way possible. If there is a problem caused by poor workmanship or faulty material, please send your freshly washed garment to us and we'll replace the garment free - whatever's fair. Exclusions: normal wear and tear and damage caused by misuse or improper care.

Our Classic Weight AdventureCloth Classic Shorts, VOMP (Vest-Of-Many-Pockets) and all jackets, pants, vests, shorts, and skirts in Different Drummer Legends will be REPLACED FREE IF THEY EVER WEAR OUT. 'Wearing out' means rubbing a hole through an item through abrasion. If it rips (it could happen) we will repair it as economically as possible for you. If the zipper breaks or such, send the item back to us and we'll gladly repair it for you.

Unbleached Tilley Hats will be replaced free if they ever wear out, mildew, or shrink.

The Hats included are:

* All Cotton Duck Hats: T1, T2, T3, T4, T5
* All Cotton Duck Hats with 3" mesh in crown: TM10, TM11
* All Lighterweight Nylamtium® Hats with 3" mesh in crown: LTM7, LTM8, LTM9
* All Lighterweight Nylamtium® AIRFLO® Hats with 3/4" mesh in crown: LTM3, LTM5, LTM5A, LTM6, LTM6C, LTM6IS
* All Lighterweight Nylamtium® Hats: LT3, LT5, LT6, LT7
* All Nylon/Spandex - Lightweight Breathable Hats: LT1B, LT5B, LT6B, LT8B
* All Waterproof Nylon Hats: TWP1
* All Hemp Hats: TH3, TH4, TH5, TH8, TH9
* Lighterweight Nylamtium® Tilley Tuckaway Cap (TTMC)
* The 'Soft Shell' Winter Hat: TW5SS (washable)
* The "cold" weather hats: TW2, TW3 - Winter Hats, TOS1 - Oslo Hat, TCH1 - Casablanca Hat, MH1 - Mistral Hat, LPC - La Cloche, TIC1 - the Tilley Ivy Cap and the Tilley Country Cap (TCC). The guarantee is void if these hats are washed. They must be dry-cleaned.
* The TF1-Fedora and the TAC1-Tilley Ascot Cap. These Hats must only be spot cleaned with a soft-bristled brush or the guarantee is void. Do not dry-clean or wash the Fedora or Ascot Cap.

And don't forget: Tilley Socks are guaranteed 'all-holes-barred' for 3 years.

Please send us your worn-out item for a new replacement. Be sure to include a note with your Name, Address and Telephone Number. Mail it to us with a cheque for $7.50 or the type, the number and expiry date of your credit card to cover the $7.50 shipping costs and we'll replace it free. If you would like your old Hat back please be sure to let us know and we will send it along with your new replacement.

In the USA mail it to: Tilley Endurables, Attn: Returns Dept., 3176 Abbott Road, Building A, Orchard Park, New York, 14127, USA.